Returns & Refunds

OUR MONEY BACK GUARANTEE!

If for any reason you are unsatisfied with CissoLean™ you may request a RMA# (Return Merchandise Authorization Number) and return the unused portion (including a RMA# on outside of package) within the time period noted below to receive a full refund. Please note that shipping and handling fees are non-refundable, the customer is responsible for shipping costs on all returns and ALL of the following requirements need to be followed to receive a refund:

  1. Indicate your intention to return the unused product and request a RMA# via online here or by calling our Customer Service Department and indicate the RMA# on the outside of the package. All RMA# requests need to be made within 35 days from the original date the product was shipped to be eligible for a credit.
  2. Return the unused portion to our warehouse within 14 days of receiving a RMA# to be refunded. To ensure prompt processing, returns must be sent to the address listed below. (including a RMA# on outside of package).

Please Note:

All products returned after the allotted return period noted above will not be credited.

We will not process or credit packages marked "Return to Sender".

All shipping and handling fees are non-refundable.

The customer is responsible for return shipping costs.


DAMAGED PRODUCT RETURN & REPLACE INSTRUCTIONS:

If the product you received is damaged please use the following address below to return the damaged product. We will ship a replacement order out to you as soon as our warehouse receives your damaged product. Orders will be delivered via USPS. Unfortunately, at this time, we do not accept requests for alternate shipping methods.

Please be sure to include your Customer ID# or Original Invoice# within the address as shown below. Your Customer ID# can be found in all corresponding e-mails from NHP, as well as on the shipping label of the product received.

Natura Health Portal Inc.
ATTN: CISSOLEAN Damaged - CID# [Indicate your Customer ID#]
STE108 - 393
5055 Business Center Dr
Fairfield, CA, 94533

Please send all returns to:
Natura Health Portal Inc.
ATTN: CISSOLEAN Returns - RMA# [Indicate your Customer ID#]
STE108 - 393
5055 Business Center Dr
Fairfield, CA, 94533

NOTE: Returns must include a RMA# (Return Merchandise Authorization Number) printed on the outside of package to be accepted and processed.

[ Effective Date: December 1, 2009 ]

Statements made by Natura Health Portal Inc. / cissolean.com have not been evaluated by the Food and Drug Administration (FDA). The FDA does not evaluate or test herbs. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions.

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